Warranty Online Form
Sorry to hear that you have had a problem with your Primus Outdoor product.
However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
We offer a 2-year warranty period that starts from the purchase date stated on your receipt. Note that we only accept goods purchased through our website. For goods purchased in the store/through resellers, the warranty issues should be handled by the respective place of purchase that is specified on your receipt.
IF YOU WISH TO MAKE A WARRANTY CLAIM ON A PRODUCT PURCHASED THROUGH OUR WEBSITE, PLEASE DO THE FOLLOWING STEPS:*
1. Fill in the Primus Outdoor Warranty Form.
2. Please PRINT it and include your faulty item and post back to us.
We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.
* The warranty for Primus Outdoor in Australia is handled by Zen Imports Pty Ltd.